We're happy to answer your questions
What do I bring to my first appointment? What do I do prior to my appointment?
1. BC Health card
2. Your insurance information and your spouse’ s insurance information (if applicable)
3. Doctor's referral letter if required by your insurance
4. ICBC claims information such as claim number, date of injury, and adjuster/case manager contact information.
Please complete the online intake form and COVID-19 pre-screening form at least 24 hours before your appointment.
Do I need a doctor’s referral?
Some insurance policies require a referral or prescription from a doctor. Inquire from your insurance provider if you need one to claim the benefit.
What is a deductible?
A deductible is an “activation fee” that must be met at the beginning of your plan’s fiscal year. This amount is set by your insurance provider, and must be paid before your benefits kick in. Any questions regarding your deductible should be directed to your insurance provider.
How will I know if I’m covered by my insurance plan? Can I use my spouse’s benefit card?
It is best to inquire from your insurance provider about the details of your coverage.
Yes, you can use your spouse’s benefit card if you have coverage under your spouse’s insurance.
However, it is required to bill your primary insurance first before billing your spouse’s insurance. You may also submit the official receipt to your secondary insurance.
Things to ask from your insurance provider:
1. If the service you plan to get is covered.
2. Is there a deductible I have to pay?
3. Is there a dollar limit or maximum/year under your plan? How much does your plan cover?
4. Do you need a referral letter?
5. Can the clinic direct bill for me or do I have to submit the claim myself?
What if I am only partially covered by my insurance?
We will still bill your insurance and then you are to pay for the remaining balance at the end of your visit.
Patients are responsible for the full cost of their appointments if their health insurance denies part or all of the payments made to their RMT as well as any late cancellation/rescheduling/missed appointment fees acquired.
What if I have an open ICBC claim and an extended health insurance from work?
Unfortunately, extended health insurance does not allow submission of claims for ICBC treatments.
How much coverage do I have (left)?
Due to privacy reasons, we are unable to know how much coverage you have (left) for massage therapy or any other extended health benefits. Please contact your insurance provider directly for more info.